Returns & Refunds Policy

At HTTN, we take pride in the quality of our products. If you are not satisfied with your purchase, we are here to help.

Eligibility for Returns

• Returns must be requested within 7 days of delivery.

• Items must be unused, unwashed, and in original condition, including original packaging.

• Due to hygiene reasons, used wigs, hair products, and treatments cannot be returned.

Non-Returnable Items

• Custom-made wigs or customised orders

• Items that show signs of use, alteration, or damage caused by the customer

• Hair treatments once opened or used

Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be processed to the original payment method within 7–10 business days.

• Shipping costs are non-refundable, unless the return is due to an error on our side.

Exchanges

• Exchanges are available for defective or incorrect items, subject to stock availability.

To request a return or exchange, please contact us at [your business email] with your order number and reason for return.